Arrears Clerk
Closing Date:
Friday, February 1, 2019
Location of the Job:
Namibia
Reference Number:
N/A
Job Description
Position: ARREARS CLERK
Reports To: ARREARS SUPERVISOR
Purpose of the Job:
1. Responsible for the processing and monitoring of Non-Performing Accounts (NPA) within LFSN and to identify and manage accounts within their portfolio that needs to be written off to bad debt as per agreed target.
Key Accountabilities:
1) Classification of Loan Book as per BID2 (BoN) requirements.
1. Establish clear descriptions on all account collectability statuses.
2) Management of Non-Performing Accounts (as per BID 2)
1. Monitor all non-performing loan Accounts on a daily basis
2. Capture the insurance settlements by end of every month
3. Follow up with client’s payment pledges
4. Investigate and establish a background of non-performing loans that shows arrears from 1-999 days prior to the clearing of the queue by end of day.
5. Assisting customers in debt counselling by advising top-ups and consolidations.
3) Reporting [NPA’s, Write-offs]
1. Draft reports on non-performing loan account status as per the supervisor’s request.
2. Adhering to policies and procedures on credit policy.
4) Recoveries
1. Prepare loan files for submission to the third party debt collectors
2. Do arrangements with clients on the settlement of their loan accounts
3. Inform the clients on the status (non-performing) of their loan accounts
5) Customer Experience
1. Ensuring customer satisfaction when rendering services
2. Maintaining customer confidentiality;
3. Attend and resolve customer queries within the stipulated time frame
Knowledge and Experience Required of Job Holder:
1. Grade 12, 25 points and at least 2 years’ experience in a debt collecting department.
2. Experience in the financial industry will be an advantage.
3. Advanced Microsoft Excel Skills.
4. Accuracy and attention to detail.
5. Work delivery according to deadlines.
6. Integrity and honesty.
Closing date: 01 February 2019
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