Call Center Inbound Agent x2

A job vacancy has arisen within the LFSB tenable in Gaborone for the above-mentioned position. The details of the role are outlined below:

Purpose of the Role:

The Call Center Inbound Agent responds to incoming calls from different stakeholders including customers, and answer questions and inquiries, trouble shoot problems, provide information and handle complaints regarding the Letshego products and services.

Key Accountabilities:

Financials

• Ensure all qualifying clients are directed to nearest Letshego branch or speak to an outbound agents to achievement of payouts

Customer Service

• Ensuring customer satisfaction when rendering services
• Maintaining customer confidentiality
• Taking proper care that calls do not disturb, annoy, or offend customers
• Achievement of payouts
• Client query registering on the online query book and ensuring complaints are directed appropriately

Operational Efficiency

• Accuracy and detail in explanation of loan requirements needed
• Efficient communication with colleagues for uniformity of products and procedures within the company
• Identify market product needs and recommend possible new products

Requirements Knowledge and Experience Required of Job Holder:

• Diploma in any field
• Call Center experience.
• Good keyboard skills and impressive telephone etiquette
• Speak English and Setswana
•  

Skills and competency requirements

• Computer literate at basic level (MS Word, MS Excel and MS Outlook)
• Planning & organising (operational knowledge)
• Human Relations Knowledge
• Problem Solving
• Innovations in role

Interested employees should forward their applications accompanied by Curriculum Vitae to the provided email address.