Chief Digital Officer

Drive the digital transformation at Letshego by leading the cultural and technical implementation of digital strategy.

Run the Digital Banking unit and take full responsibility for driving the digital transformation, leveraging Big Data capabilities, customer experience, innovation and Ecosystem & partnerships
Manage relationship with IT, Chief Product Officer and Chief Marketing Officer to ensure implementation and commercialization of an end-user engagement with high quality digital tools on a set timelines
Build Letshego's Digital organization to the best in class organization in line with the Digital transformation
Ensure all digital programs have clearly defined metrics to evaluate success and continuous, measurable improvement
Follow local and international trends from both a technological and a business perspective
Guarantee the consistency and quality of the customer experience across all digital channels and optimize customer journey across channels
Oversee acquisition of critical talent in the region to develop best in class Digital unit
Manage internal and external partnerships and Business Development on technical innovation

10-15 years of digital experience and customer acquisition in the retail banking or relevant industries
3-5 years of experience as head of digital unit, preferably in banking sector
Experience in managing and growing a P&L
Demonstrated experience in leading the design and execution of strategies and business plans/budgets
Demonstrated experience in rapid sales growth through digital sales channels (e.g. online, ecommerce)
Demonstrated experience implementing "Best Practice" approach in digital strategy and transformation with effective in change management
Demonstrated the successful implementation of large digital programs in at least two different occasions
Demonstrated ability to network in the digital community regionally and globally