Client Channels Support Analyst

Closing Date: 
Friday, October 7, 2022
Location of the Job: 
Group

Position Title: Client Channels Support Analyst

Reports to: Digital Channels Lead

Education: Bachelor's degree in computer science, information systems/technology, or other related disciplines.

 

Experience

• Minimum of 5 years’ experience in banking operations, payments, and settlement environment.

•3 or more years' work experience in a customer service field, preferably in a technical support capacity.

           

Certifications          

• Fintech or Digital Payments related certification.

Knowledge

• Understanding of the Letshego Payments System landscape and the relevant integration points.

•Understanding of Interbank clearing rules and processes.

•Proven knowledge and experience in electronic channels and digital technology operations.

 

Skills

• Able to convert technical jargon to a business audience.

•Good verbal and written communication skills.

•Good interpersonal and teamwork skills.

•Clear communication skills & excellent interpersonal skills

•Able to work in a complex environment with conflicting demands

•Ability to clearly document and communicate systems and processes in detail.

•Transaction/Solution performance monitoring and statistical information reporting

•Ability to multi task, work under pressure and to tight deadlines;

•Overall understanding and custodianship of the LHL payments operations/functions of, Card, IB, USSD and EFT payment systems (all LHL Payment Systems)

 

Main Purpose of the Job –

To ensure the efficient functioning the electronic channels (USSD/IB/Cards. Responsible for the maintenance of best practice, standards and procedures in regards to the payments function in accordance with local and international association payments.

 

Critical Deliverables /Core Accountabilities and Responsibilities

  • Provide day-to-day support of production systems (BAU), including setting up and configuring disaster recovery.
  • Ensure adequate testing has taken place before implementing new systems or changes to existing systems
  • Diagnose, investigate and resolve requests and incidents of a complex nature, and collect required data/logs information to be sent to the developer/vendor for escalation if need be.
  • Identify issues/problems and assess the severity of the problem and take corrective action
  • Ensure UAT environments are always available and support for UAT-related issues
  • Ensure that patches are reviewed regularly and new patches that are required are installed and tested before implementation in Production.
  • Maintain channels server catalogs
  • Ensure all new channel services are added to the monitoring
  • Actively works to ensure Letshego Service Level Agreements are met.
  • Actively participates in and manages incident communication needs and expectations for customers and stakeholders.

Interested candidates should forward their applications accompanied by Curriculum Vitae to  grouprecruitment@letshego.com by indicating the position they are applying for on the subject email: e.g. Ref: Client Channels Support Analyst