Customer Care Consultant
Closing Date:
Friday, November 16, 2018
Location of the Job:
Namibia
Reference Number:
N/A
Job Description
Position: CUSTOMER CARE CONSULTANT
Reports to: BRANCH OPERATIONS SUPERVISOR
Purpose of the Job:
1. To serve as a customer interface, telephonically and face-to-face, to attend to customer queries, comments and complaints as well as maintaining high standards of product knowledge.
Key Accountabilities:
1. To deliver exceptional customer service in accordance with our customer service standards
2. Updating of customer data to ensure data integrity
3. Identify process and product enhancement to improve service delivery to customers
4. Support our customer centric culture by providing timeous feedback to customers (telephonically, e-mail or face-to-face)
5. Remain abreast of new product and process developments
6. Assist with loan settlement quotations, letters and other corporate correspondences
7. Prepare monthly customer complaints return
8. Identification and referral of sales leads
Thinking Requirements and Working Complexity:
1) Ability to identify change in sales patterns and escalate to supervisory level.
2) Ability to develop good working relations with all supervisors and fellow colleagues for cohesion in the business.
Knowledge and Experience Required of Job Holder:
1) Grade 12 certificate (25 points)
2) Related degree/diploma would be an added advantage
3) Related experience in customer service and sales would be an added advantage
4) Computer literate
5) Fluent in English (speak and writing)
6) No criminal record
Closing date: 16 November 2018
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