Distribution Manager - Letshego Botswana

Closing Date: 
Friday, September 1, 2023
Location of the Job: 
Gaborone, Botswana

A job vacancy has arisen within Letshego Botswana tenable in Gaborone for the above-mentioned position.

 

Position Requirements

Education
  • Bachelor’s degree in Marketing, Business Administration/ Economics or similar field

Experience

  • At least 7 years’ experience in Sales / Channel Management /Product Management, with at least 3 years’ experience in managerial level.
  • Experience in driving products initiatives end-to-end; from planning to post-rollout management

Certifications

 

Knowledge
  • Strong understanding of customer insights and analytics
  • Strong understanding of product offerings and customer segments in banking and microfinance
  • Understanding product and customer lifecycle and management
  • Strong knowledge and understanding of financials, sales processes, scorecards and key performance indicators
  • Strong understanding of People Management and performance appraisal tools

Skills
  • Excellent creative and strategic problem solving skills (i.e. problem definition & structuring, analysis definition, insight generation & recommendation generation)
  • Excellent communication skills especially with top management and other stakeholders
  • Ability to drive the execution of new products, from inception to implementation
  • Strong negotiation and Presentation skills

 

 

Main Purpose (Why does the job exist)

 

To drive the business development and implementation of sales plans through traditional and digital channels within the country

 

Critical Deliverables /Core Accountabilities and Responsibilities

 

  • Implement the country's sales and distribution strategy and execution to drive product profitability.
  • Create sales plans and budgets to achieve revenue targets and market expansion.
  • Analyse market trends, competition and customer needs to inform strategic decisions.
  • Adapt sales strategies based on changing market conditions to maintain a competitive edge.
  • Deliver and analyse sales force KPIs on agreed frequency (usually monthly), proposing actions where needed and supporting sales force management to implement agreed actions.
  • Develop and maintain relationships with key customers, stakeholders, and partners to enhance customer satisfaction and loyalty.
  • Drive initiatives to enter greenfields, launch new products and explore untapped segments
  • Manages CRM projects, focusing on innovative solutions and building specific tools/skills to ensure the best performance delivery while respecting national data privacy and other legal requirements.
  • Drive collaboration across multiple sales channels with a focus on digital preference acceleration
  • Collaborate with cross-functional teams such as Marketing, Finance, Risk and Operations to ensure seamless sales operations.
  • Ensure all complaints for both internal and external customers are resolved timely.
  • Analyse the performance of the various products to establish product success.
  • Lead, mentor, and manage the branch network and Direct Sales Agents.
  • Gather customer feedback to inform product development and improvement

 

Key Performance Indicators

  • Loan Book Growth – Gross Advances
  • Loan Book Growth – Net Payouts
  • Digital Loan Sales Growth
  • Growth of new customers by all Products
  • Sales opportunities created
  • Pipeline value
  • Average conversion time
  • Cross-selling ratio
  • Timely Resolution of queries/complaints
  • Net Promoter Score

 

Complexity of the Role

  • Multi-cultural awareness and the ability to interact with a wide range of differing levels across the Group, government, society and business in general. 

 

Closing date for applications:

01 September 2023

Apply to (email address):

LFSB.Recruitment@letshego.com

Standard Disclaimer:

Only shortlisted candidates will be contacted