HEAD OF CONSUMER DIVISION – BANKING & MICRO LENDING

A job vacancy has arisen within the CEO Department of Letshego Bank Namibia for the above-mentioned position, the details of the role are outlined below:

 

Purpose of the Job

 

1. To provide leadership for the Micro lending and overall sales environment

2. Responsible for consumer banking business through developing and the execution of an overall sales strategy in line with the entity’s strategic intent and brand promise,

3. Balancing the needs of consumers with that of the company (sustainable business)

4. To deliver the company’s budget

5. To execute on the departments key performance areas (KPAs) and Key Performance Indicators (KPIs)

6. To develop sustainable competitive advantage in Customer Experience, Innovation, Risk Management, People Development and Stakeholder Engagement

7. Responsible for setting SMART (stretched, measurable, attainable, realistic and time-bound) sales targets within the sales environment.

 

Key Accountabilities

 

Sales
 

1. Manages and drives the company’s sales performance to ensure that sales results are on track to exceed or deliver targets.

2. Leads all aspects of consumer sales and service within the banking and micro-lending space.

3. Accountable for the attainment of sales, service and related financial goals.

4. Facilitate regular team meetings focused on sales, service and product training.

5. Perform regular coaching sessions in sales, referrals, customer service and teamwork.

6. Provide reward and recognition as appropriate.

7. Actively manage healthy sales pipeline through continuous engagement with internal sales team as well as potential customers.

 

Customer Experience

 

1. Leads the delivery of world-class customer sales and service by working with CMC to put customer focus and intimacy at the heart of the company’s operations, benchmarking competitors, tracking the local marketplace and personally calling on significant customers.

2. Working with the Head of Financial Inclusion to ensure that all local marketing initiatives and new product and services launches are appropriately branded, in line with agreed budgets and provide for maximum value add to bottom line.

3. Creates a positive working environment that facilitates exceptional service, expanding profitable customer relationships and employee engagement.

4. Ensures that all branch and other property “look and feel” standards as well as health and safety risks are managed effectively.

5. Live the uniqueness’s in everyday working life by agreeing with their manager the job specific activities and behaviours that will bring the uniqueness to life for them personally.

6. Exploits the opportunity provided by Strategic Social Investments to enhance the company’s internal and external reputation and indirectly influence the bottom line.

Innovation

 

1. Creates a culture that promotes original thinking, challenges the “norm” and generates ideas that will facilitate accelerated implementation of strategy, improved leverage of resources towards delivery of key performance areas, more effective cost management and enhanced risk mitigation.

2. Identifies business opportunities that leverage the entity’s technology and operations agenda in company and/or across the entity’s footprint as well as ensuring that day-to-day technology and operations activities meet local business needs

3. Responds to competition moves through adapting existing products benefits and features to minimize settlements as well as identifying adjacent customer segments with new product and service needs that provide for enhanced revenues, both funded and fee driven.

Risk Management, including Corporate Governance

1. Responsible for operating the business according to the highest standards of regulatory, ethical and compliance practices as defined by internal and external requirements including any local banking or non-bank financial institution laws and anti-money laundering guidelines as part of developing a culture of good compliance.

2. Identifies regulatory developments likely to affect business performance and acts to leverage/minimise their impact as appropriate.

3. Ensures that all audit (internal and external) issues as well as operational risk assessments and compliance review findings are actioned appropriately and resolved within agreed time lines.

4. Ensures the business follows Environment, Social & Governance (ESG) principles in all its activities and health and safety standards are implemented effectively across all aspects of the business

5. Ensures that every employee understands and adheres to the relevant policies, guidelines and standards in their everyday working lives

 

People Development

 

1. Develops and embeds in the company a high performance culture by working with Head of People Experience to sponsor people and business management processes and activities, including the development and sharing of models of excellence and best practice and adoption of the entity’s compensation and performance/reward framework.

2. Develops talent to ensure a high quality succession pipeline at all levels of the organisation by leading a comprehensive talent and critical resource identification process and sponsoring ongoing development activities that focus on the identified high performing and high potential individuals in company.

3. Actively sponsors a comprehensive and effective learning and development plan, in co-ordination with Head of People Experience that balances the needs to enhance leadership and managements skills for management, to fast track development of talent in the company and to provide technical skills training to underpin delivery of business goals.

 

Stakeholder Engagement

1. Escalates to the CEO on all significant matters regarding the company’s strategy, performance, customer experience, innovation, risk management, people development and stakeholder engagement.

2. Ensures that through a responsive and inclusive approach to service that customers experience a unique and appropriate offering at all times

3. Communicates the entity’s strategy, priorities and objectives in a local context to all staff so as to motivate and inspire them

4. Ensures staff are fully engaged in the business strategy and plans and creates a culture of empowerment

5. Ensures that the business approach and SSI commitment improves the lives in the communities in which company operates

Minimum Job Requirements

1) Grade 12 (25 points) original certified

2) MBA or other equivalent business management/commercial degree

3) A minimum of 8 years’ experience of which 5 was at managerial level.

4) Advanced analytical skills, with an ability to research and synthesize information and broad ranges of Group Strategies

5) Well averse with the Micro lending and banking related acts

6) Proven team player with the ability to work in a fast-paced environment

7) Ability to build relationships with the internal and external stakeholders.

8) Proactively seek solutions that benefit the customer and company

9) Strong understanding of banking financial services and products

10) Strong communication skills, both verbal and written

11) A highly professional and confident person

12) Excellent leadership and Organizational skills.

13) Ability to support the company team in raising staff engagement.

 

Additional Information:

1. Job holder should seek to develop strong relationships with those performing a similar role at peer group businesses/banks and to join any appropriate industry forums that will enhance job performance and understanding.

2. Arising from the above, job holder will need to be willing and be able to speak on the job related topics at conferences and the like; which will enhance both personal and the entity reputation.

3. Multi-cultural awareness and the ability to interact with a diverse range of levels and sectors of staff, society, social and business, is an essential characteristic of the person holding this position.

 

Interested candidates should forward their applications accompanied by Curriculum Vitae and certified documents to the provided email address

 

Closing date for applications:

17 May 2019

Apply to (email address):