Quality Assurance Clerk
Closing Date:
Friday, February 1, 2019
Location of the Job:
Namibia
Reference Number:
N/A
Job Description
Position: QUALITY ASSURANCE CLERK
Reports to: SUPERVISOR QUALITY ASSURANCE
Purpose of the Job:
1. The Quality Assurance clerk in the Quality Assurance department is responsible to ensure that Loan Vetting and Approval is done accurately and in a timely manner.
Key Accountabilities:
Enhancing Customer Experience
1. 1. Ensure that documents related to loan applications are correct and agree with the supporting documents obtained on a daily basis to ensure timeous approval of loans
2. Ensure there’s is an Active APS reservation for each loan application processed
3. Liaise with NDMS and outside branches as well as Sales staff on errors applications in timely manner
4. Attend to telephone enquiries from clients.
5. Ensure 100% processed physical files are reconciled as per the process and sent to document warehouse for filing
Operational Risk
Ensure that the affordability checks for clients meet the standard as per Credit Policy and Legal requirements.
Business Process Enhance / Process Innovation
Participate in the continuous assessment and improvement of business processes, moving towards ‘Automated processes’ (eForms, eReports)
Business Continuity Management
Understand and participate in the action plan implemented to meet the company Health and Safety strategies and action plans aimed at mitigating the health and safety risk within the company.
People Management
1. Responsible for own personal development.
2. Participate in annual performance reviews as per the agreed timeframes/deadlines.
Knowledge and Experience Required of Job Holder:
1. Must have grade 12 with minimum 25 points
2. Must have at least one year work experience
3. Must be PC Literate
4. Must have excellent communication skills, attention to details and be able to multitask.
Closing date: 01 February 2019
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